This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and no-shows are handled on [Tourivo / Tourivobook] (“Platform”). Policies may vary by listing. The policy shown on the listing at the time of booking applies.
1) Important notes
Each listing has its own cancellation policy. Always check the listing before booking.
Some bookings are handled directly by the Vendor/Provider. The Vendor/Provider is responsible for delivering the service.
Refund processing time depends on the payment method and bank/payment provider.
2) Accommodation (Hotels, Guesthouses, Villas, Apartments)
Unless a listing states otherwise, the following cancellation policy options may apply:
Option A — Flexible (30 days)
Free cancellation until 30 days before check-in.
After that deadline: no free cancellation (refund rules shown on the listing).
Option B — Standard (15 days)
Free cancellation until 15 days before check-in.
After that deadline: refund rules shown on the listing.
Option C — Semi-flexible (7 days)
Free cancellation until 7 days before check-in.
After that deadline: refund rules shown on the listing.
Option D — Non-refundable
No free cancellation after booking is confirmed.
No-show: If you do not arrive and do not cancel in time, the booking is typically non-refundable.
3) Services (Tours, Activities, Boat Charters, Transfers, Private Chef, Spa at Villa)
Unless a listing states otherwise, the following cancellation policy options may apply:
Charter/Tour Option A — Flexible (7 days)
Free cancellation until 7 days before start time.
Charter/Tour Option B — Standard (72 hours)
Free cancellation until 72 hours before start time.
Charter/Tour Option C — Semi-flexible (24 hours)
Free cancellation until 24 hours before start time.
Charter/Tour Option D — Non-refundable
No free cancellation after booking is confirmed.
Late arrival: If you arrive late, the experience may be shortened with no refund.
No-show: No refund.
Weather/Safety: If the operator cancels due to weather or safety conditions, you will be offered reschedule or a full refund, depending on the listing policy.
4) Tickets (Events, Ferry, National Parks, Attractions)
Tickets are often more restrictive. Unless a listing states otherwise:
Ticket Option A — Flexible (72 hours)
Free cancellation until 72 hours before entry/departure time.
Ticket Option B — Standard (48 hours)
Free cancellation until 48 hours before entry/departure time.
Ticket Option C — Reschedule only (24 hours)
Changes allowed until 24 hours before entry/departure time (no refund).
Ticket Option D — Non-refundable
No refunds after purchase.
No-show: No refund.
Ferry tickets: Check-in and boarding rules apply. Missed departures are typically non-refundable.
5) How refunds are issued
If your booking qualifies for a refund:
Refunds are normally issued to the original payment method (card, payment provider, etc.)
If bank transfer or cash was used, refund method may be agreed directly with the Vendor/Provider.
Processing time: Refunds usually take 7–14 business days, depending on your bank/payment provider.
Payment processing fees: Payment provider fees may be non-refundable if they are not returned to us by the provider.
6) Operator/Vendor cancellations
If a Vendor/Provider cancels a confirmed booking, you will typically receive:
A full refund, or
A reschedule option (your choice), depending on the listing and circumstances.
7) Disputes and support
If you experience an issue:
Contact us as soon as possible and preferably within 24 hours of the scheduled start/check-in time.
Provide your booking reference, listing name, and details of the issues
8) Changes to this policy
We may update this policy from time to time. The version shown at the time of your booking applies to that booking.