At Tourivo / Tourivobook, our goal is to help travelers book with confidence and help local businesses grow responsibly. This page explains how we promote safety, transparency, and trust on our platform.
1) Clear listings and transparency
We encourage all providers to publish clear and accurate information, including:
Pricing and what’s included / not included
Meeting points, pickup details, and start times
Entry requirements (ID, age limits, licenses)
Cancellation and refund policies
Safety notes and what to bring
If something looks unclear, contact us and we’ll help verify details.
2) Partner standards (vendors & operators)
Providers are expected to:
Deliver services as advertised
Communicate promptly and professionally
Follow local laws and licensing requirements
Maintain safety equipment (where relevant)
Respect customer privacy and use customer data only to fulfill bookings
We may remove listings or suspend providers who repeatedly fail to meet these standards.
3) Reviews and accountability
Reviews help travelers make better choices. We allow customers to leave reviews after a genuine experience and we monitor for:
Fake reviews
Abusive or misleading content
Manipulation of ratings
We may remove reviews that violate our rules.
4) Payments and fraud prevention
Where online payments are available, we use reputable payment partners and basic fraud controls.
We never ask you to share passwords or sensitive payment details via chat.
Tip: Always confirm:
The provider name
The booking details
The cancellation policy before paying
5) Safety for tours, charters, and outdoor activities
For activities such as boat charters, hiking, diving, and tours, we recommend:
Follow the provider’s safety instructions
Check age/fitness requirements
Ask about equipment and insurance if needed
Arrive early at meeting points
Avoid risky behavior (especially at sea)
Weather and safety: In many cases, operators may cancel for safety reasons. The listing policy should explain whether you will receive a refund or reschedule.
6) Emergency guidance
If there is an immediate safety concern:
Contact local emergency services first: [Emergency number in Seychelles: 999]
Then contact our support team so we can assist and document the issue.
7) Reporting issues
If you see a listing that may be inaccurate, unsafe, or suspicious—or if something goes wrong during a booking—please report it.
When contacting us, include:
Listing name
Date/time of booking
Provider name (if available)
What happened + screenshots (if any)
8) Your responsibility as a traveler
To help keep the community safe:
Read listing details carefully
Respect local laws and property rules
Treat providers and staff with respect
Provide honest reviews
Don’t share personal passwords or sensitive payment details
9) Updates to Trust & Safety
We may update this page as the platform grows and new safety standards are added.