Last updated: 25 February 2026
This Privacy Policy explains how [Tourivo / Tourivobook] (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website [tourivobook.com] and related services (the “Platform”).
If you do not agree with this Policy, please do not use the Platform.
1) Who we are
Business name: [Tourivo / Tourivobook / Company Legal Name]
Address: Sheikh Zayed Rd Al Barsha Dubai, United Arab Emirates
Email: [info@tourivobook.com]
Phone: +248 276 9624 | WhatsApp: +971 55 887 5497
2) Information we collect
We may collect the following categories of personal information:
A) Information you provide to us
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Account details: name, email, phone number, password (encrypted)
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Bookings/requests: booking details, dates, number of guests, preferences, special requests
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Contact messages: information you submit via forms, email, WhatsApp, or chat
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Vendor/provider details: business name, contact details, documents for verification (if required), bank/payment payout details (if applicable)
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Reviews and content: reviews, comments, photos, listing content you submit
B) Information collected automatically
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Device and usage data: IP address, browser type, pages visited, time spent, referral URLs
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Cookies and similar technologies: to remember preferences and measure performance (see Cookies section)
C) Payment information
If you pay online, payments may be handled by third-party payment providers. We generally do not store full card details on our servers. Payment providers may collect and process payment data under their own privacy policies.
3) How we use your information
We use personal information to:
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Provide and operate the Platform (accounts, listings, bookings, tickets, directory features)
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Process booking requests and communicate confirmations/changes
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Connect customers with vendors/providers (e.g., share booking details needed to deliver the service)
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Provide customer support and respond to messages
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Prevent fraud, misuse, and security incidents
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Improve the Platform, troubleshoot issues, and analyze performance
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Send important service messages (booking updates, account notices)
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Send marketing messages only if permitted (you can opt out anytime)
4) How we share your information
We may share your information with:
A) Vendors / service providers you book with
When you make a booking or enquiry, we share necessary details (e.g., name, phone/email, booking time/date, number of guests, special requests) so the provider can deliver the service.
B) Service providers (processors)
We use trusted third parties for:
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Website hosting, email delivery, analytics, security, customer support tools
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Payment processing (where applicable)
They only process data on our instructions or under their own policies (for payment providers).
C) Legal and safety reasons
We may disclose information if required by law, court order, or to protect rights, safety, and prevent fraud.
D) Business transfers
If our business is sold, merged, or reorganized, information may be transferred as part of that transaction.
We do not sell personal information to third parties.
5) Cookies & analytics
We use cookies and similar technologies to:
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Keep you logged in (if enabled)
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Save preferences
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Measure traffic and performance (e.g., analytics tools)
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Improve user experience
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
6) Data retention
We keep personal information only as long as needed for:
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Providing services and supporting bookings/listings
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Legal, tax, accounting, and fraud-prevention requirements
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Resolving disputes and enforcing agreements
Retention periods may vary depending on the type of data and legal obligations.
7) Security
We take reasonable technical and organizational measures to protect your data (e.g., access controls, encryption where appropriate). However, no method of transmission or storage is 100% secure.
8) Your rights and choices
Depending on your location and applicable law, you may have rights to:
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Access your personal data
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Correct inaccurate data
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Request deletion (where legally permitted)
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Object to or restrict processing
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Withdraw consent (where processing is based on consent)
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Opt out of marketing communications
To exercise your rights, contact us at [info@tourivobook.com].
9) Children’s privacy
Our Platform is not intended for children under [16] (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to remove it.
10) International transfers
Your information may be processed in countries where we or our service providers operate. We take steps to ensure appropriate safeguards where required.
11) Third-party links
Our Platform may contain links to third-party websites (vendors, payment providers, social platforms). We are not responsible for their privacy practices. Please review their policies separately.
12) Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
13) Contact us
For privacy questions or requests…