1) How do bookings work?
When you book on our platform, your request is sent to the service provider (hotel, tour operator, taxi, etc.). Once confirmed, you’ll receive a confirmation message and any details you need (meeting point, time, what to bring).
2) Is my booking instantly confirmed?
Some listings offer Instant Booking, which confirms immediately. Others require the provider to confirm availability first. If confirmation is required, we notify you as soon as the provider accepts.
3) What payment methods do you accept?
Payment options depend on the listing. Some providers accept online card payments, while others may offer bank transfer or pay on arrival. You’ll see available payment methods at checkout (or on the listing page).
4) How do cancellation policies work?
Each listing has its own cancellation policy. You’ll see the policy before booking and in your confirmation message. Refund eligibility is based on the time left before check-in/start time.
5) Can I get a refund if I cancel?
Refunds depend on the listing’s cancellation policy. If your booking qualifies for a refund, it will be processed back to your original payment method (or as otherwise stated by the provider).
6) What if the operator cancels (weather/safety)?
If a service is cancelled due to weather, safety, or operator issues, you will be offered a reschedule or a full refund (based on the provider’s policy and local conditions).
7) What happens if I’m late or I don’t show up?
Late arrivals may reduce the service time with no refund. No-shows are usually non-refundable. Always contact the provider as soon as possible if you’re running late.
8) How do tickets work (parks, events, ferry)?
Ticket listings may be date/time specific or open-date. Some tickets require ID or check-in at a counter/jetty. Always check the ticket details for entry rules and meeting instructions.
9) Can I change the date or time of my ticket?
Some tickets allow rescheduling up to a specific deadline (e.g., 24–48 hours before). If rescheduling is allowed, it will be stated in the ticket policy.
10) Do you offer customer support?
Yes. If you need help with a booking, payment, or provider communication, contact us through the support page or WhatsApp/email shown on the website.
11) Are listings verified?
We review listings and may request documents or proof of service. However, guests should always read reviews, listing details, and policies carefully before booking.
12) How do I contact the provider?
Each listing includes a contact option (call/WhatsApp/email) or a messaging button. For bookings, you’ll also receive provider contact details after confirmation (depending on the listing type).
13) What should I bring for tours/boat trips?
Common items include: sunscreen, towel, swimwear, water, camera, and motion-sickness tablets (if needed). Each tour listing may include a specific “What to bring” section.
14) Are children allowed?
Many experiences are family-friendly, but some have age restrictions. Check the listing details for child policies and minimum age rules.
15) Is there a service fee?
Some bookings may include a small service fee to cover platform operations and payment processing. If applicable, it will be shown before you pay.
16) How do reviews work?
After a completed booking, guests may be invited to leave a review. Reviews help other travelers choose reliable providers.
Refund timing
If eligible, refunds are normally processed within 7–14 business days (depending on the bank/payment provider).
Disputes
If there is a serious issue (service not delivered, wrong information, etc.), contact support within 24 hours of the scheduled service time so we can investigate.